Tech support

I have come to the conclusion that we, as IT persons, are perceived as pricks to the general population. I think that this is a rightly applied label too. I was on the phone today with a vendor and a tech support individual to ‘help’ me decide what product would best suit my needs. This individual was quite used to stringing together sentences of technical jargon only loosely related in that it was technical jargon. The conversation began politely enough but after about 30 seconds I could tell that we were going nowhere very quickly. After a few more minute of endless circling about technologies I am positive are not found on the planet Earth, I ended the conversation by hanging up on the conference call. I emailed the vendor to tell them I could not continue due to a stroke I suffered during the phone conversation. He understood and wished me a speedy recovery.

…and I never did figure out what I needed

  1. #1 by GreyBeardedGeek on February 19, 2009 - 10:10 pm

    What’s really sad is that this is an almost universal experience these days.

    Most companies don’t seem to “get it” that putting the minimum-wage folks with 2 days of training and a checklist on the phone to interact with customers and would-be customers is not a wise decision.

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